Frequently Asked Questions
Everything you need to know about shopping with Skin Two UK.
What are your UK shipping rates and delivery times?
We offer standard UK delivery within 3-5 working days starting from £3.99, and express next-day delivery for orders placed before 1pm Monday to Friday.
Do you ship internationally?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unopened packaging and in a resaleable condition to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products cruelty-free?
At Skin Two UK, we prioritize ethical sourcing. A significant majority of our product range is cruelty-free; please refer to the specific product descriptions for individual certification details.